Policies

Accessibility

Last Updated: 25 Jul 2024

At this centre we provide the following facilities to make the centre accessible to everyone:

Public Transport

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Oxford.

Parking

  • The venue does not have its own car park.
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Oxpens Car Park.
  • The car park is located to the right as you face the venue.
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

Level Change (Steps from Car Park)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right of the ramp leading up to the entrance.
  • There is/are 10 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Main Entrance)

  • This information is for the entrance located on the right side of the venue.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 75cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 134cm (4ft 5in).

Outside Access (Wheelchair Entrance - Ice Rink Level)

  • This information is for the entrance located to the left of the ramp the leads to the main entrance.
  • There is ramped/sloped access at this entrance.
  • The door(s) is/are double width.
  • The width of the door opening is 214cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

Counter (Admissions Counter)

  • The counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 110cm (3ft 7in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 75cm.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 05/12/2019.
  • The hearing assistance system was working at the time of testing.
  • Lighting levels are moderate to good.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the ice rink.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Entrance Level Viewing Area

  • The viewing area is on either side of the ice rink, on the entrance level of the venue.
  • The viewing areas on both sides are accessed via a steep ramp.
  • There is seating behind a wall that is 90cm high.
  • Both viewing areas have numerous designated wheelchair spaces with gates rather than a wall to help wheelchair users see the rink.

Eating and Drinking (Café)

  • The following information is for the café.
  • The café is located straight ahead beyond the turnstiles.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the café entrance.
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Function Rooms

  • There are 2 function rooms available for hire on the entrance level of the venue.
  • These function rooms both have single, heavy doors that open away from you (push).
  • The opening width of these doors is 78cm.
  • The rooms have carpet flooring and there is enough room for wheelchair users to manoeuvre in both of them.

Toilet with Adaptations (Café - Left Hand Transfer)

        Location and Access

  • Accessible toilet facilities are available.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 19m (20yd 2ft) from the café entrance.
  • This accessible toilet is located to the right after exiting the rear of the café.
  • There is level access to this accessible toilet.

        Features and Dimensions

  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 148cm x 220cm (4ft 10in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).

        Position of Fixtures

  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).

        Colour Contrast and Lighting

  • The contrast between the external door and wall is poor.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

        Baby Change Facilities

  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s) (Café)

  • Standard toilet facilities are available.

        Access to Standard Female Toilets

  • The female toilet facilities that were surveyed are located to the right after exiting the rear of the café.
  • The female toilet(s) is/are approximately 20m (21yd 2ft) from the café.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.

        Access to Standard Male Toilets

  • The male toilet facilities that were surveyed are located on the right as you enter the café.
  • The male toilet(s) is/are approximately 5m (5yd 1ft) from the café.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

Other Floors (Entrance Level to Ice Rink Level)

  • The floors which are accessible by stairs are Entrance Level to Ice Rink Level.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting levels are medium.

Counter (Skate Hire)

  • The counter is 5m (5yd 1ft) from the stairs.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 92cm (3ft).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.

Ice Rink

  • The ice rink is located on the lower level of the venue.
  • The wall surrounding the ice rink is 106cm high.
  • There are multiple entrances onto the ice rink.
  • These are located all around the wall that surrounds it.
  • The majority of the entrances are double width and open towards you (pull) and have an opening width of 206cm.
  • All of the entrances have a step that is 19cm high.
  • There are portable ramps available on request that allows wheelchair users to access the ice rink.
  • The portable ramp has a width of 76cm and a length of 238cm; the gradient is slight.

Standard Changing Room

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 30m (32yd 2ft) from the entrance level to ice rink level steps.
  • The standard changing room(s) is/are approximately 2m (2yd 7in) from the ice rink.
  • The standard changing room(s) surveyed is/are located to the left on the ice rink level.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Standard Toilet(s) (Ice Rink Level)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located to the side of the stairs on the ice rink level.
  • The female and male toilets are approximately 3m (3yd 10in) from the entrance level to ice rink level steps.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.

 

Our accessibility information can also be found on Oxford Ice Rink | AccessAble

 

This accessibility statement outlines how accessible this website and third-party booking and membership application is and what measures are being taken to improve its accessibility status.

Accessibility on this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • some interface elements do not have sufficient colour contrast. For example, buttons, images, text and hovering on buttons
  • some links or controls open new windows or frames without a warning
  • some of our images do not have alternative (alt) text descriptions
  • some link text is not meaningful and within context
  • our cookie modal dialog does not have a descriptive dialog title

We will continue to improve accessibility across this website inline with WCAG guidelines. This work is being carried out throughout 2021.


Accessibility of third-party booking and membership application (Legend)

The booking and memberships system used on this website is a third-party application supplied by Legend and is used to support bookings and memberships at Oxford Ice Rink. This accessibility statement outlines how accessible this application is and what measures are being taken to improve its accessibility status. 


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this application is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this application are not fully accessible:

  • issues with some form elements including duplicate ID's, missing or duplicate control labels
  • missing alt text
  • nested tables which some screen readers may find difficult to read
  • issues when trying to navigate using a keyboard
  • duplicate page titles on different pages
  • missing site map
  • low contrast of some text and buttons

We will continue to work with our third party supplier, Legend, to improve accessibility across their application inline with WCAG guidelines. This work is being carried out throughout 2021.

 

Feedback

We welcome your feedback on the accessibility of this website and third-party booking and membership application. If you are having difficulty viewing or navigating the content, notice any functionality that you believe is not fully accessible to people with disabilities, or have any suggestions on how we might improve accessibility please Contact Us stating "Accessibility" in your message.

 

Date

This statement was created on 28th April 2021.

 

 

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